<soft xmlns="http://www.softaculous.com">
<overview>
<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
</overview>
<features>
{{features}}
</features>
<demo>
http://www.softaculous.com/demos/HESK
</demo>
<ratings>
http://www.softaculous.com/softwares/customersupport/HESK
</ratings>
<space>
16892960
</space>
<support>
http://www.hesk.com/
</support>
<version>
3.5.1
</version>
<mod>64</mod>
<release_date>15-11-2024</release_date>
<admin>admin</admin>
<min_require>2.5.0</min_require>
<softversion>
4.5.4
</softversion>
<requirement check="php" type="version" operator="ge" value="5.6.0" />
<requirement check="php" type="extension" name="gd" />
<languages>
<english-overview>
<font size="5" color="#182e7a">Hesk</font> is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
<br /><br />
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
</english-overview>
<english-features>
<ul>
<li>unlimited personalized accounts for staff</li>
<li>unlimited categories</li>
<li>canned responses</li>
<li>file attachments</li>
<li>fully-featured knowledgebase (articles, categories, search,...)</li>
<li>custom fields in the "Submit a ticket" form</li>
<li>anti-SPAM checks when submitting a ticket</li>
<li>powerful ticket search functions</li>
<li>e-mail notifications of new tickets and replies</li>
<li>rating of staff replies and knowledgebase articles</li>
<li>autoclose tickets after X days</li>
<li>easy-to-use web interface</li>
<li>easy to translate to any language</li>
<li>and many more!</li>
</ul>
</english-features>
<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
<english-err_no_username>Please provide the username to reset the password</english-err_no_username>
<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>
</languages>
</soft>
Mini Shell